Refund & Cancellation Policy

We strive to provide high-quality digital products and coaching services to help language students grow. Due to the nature of our services, please review our refund and cancellation policy below:

1. 📰 Digital Products 

All purchases of digital products (such as guides, templates, and E-workbooks) are final and non-refundable. Since these are instantly accessible upon purchase, we cannot offer refunds.

2. 📽️Video Courses

We offer a 7-day Satisfaction Guarantee from the date of purchase, in accordance with the Consumer Protection Code (Law No. 8,078/90) and the policies of our hosting platform (Hotmart).

Within this period, if you feel that the course does not meet your expectations or is not suitable for your goals, you can request a full refund through the Hotmart platform itself, without the need for justification.

After the 7-day period, no refunds will be made, given the immediate and full access to the digital content.

3.👥 Mentoring Programs (1-on-1 Private Lessons)

• Right of Withdrawal (According to Art. 49 of the CDC): You have the right to cancel your purchase within seven (7) calendar days from the date of payment confirmation, provided that no lessons have been scheduled or taught during this period. You will receive a full refund.
• After the Start of Services: Once the first class has been scheduled or taught (whichever occurs first), the personalized service is considered to have started immediately. From this moment on, no refunds will be granted, as the teacher reserves the time exclusively and begins preparing the personalized study plan.
• For customers in the European Union (EU): By proceeding with the purchase and scheduling the first lesson, you expressly agree to waive your legal right to cancel within 14 days, as provided for in Article 16(m) of Directive 2011/83/EU, since the service is digital and its execution begins immediately.

⚠️ Disclaimer:

The results of the program depend directly on the student’s commitment, practice, and active participation. We do not guarantee specific results, as these vary according to individual effort.

4. 📅 Rescheduling and Cancellation Policy (1-on-1 Private Lessons)

To ensure quality teaching and respect for the time dedicated by our teachers, we follow these rules:

• 24+ Hours Notice: Cancellations or rescheduling requests made with more than 24 hours’ notice can be rebooked at no charge.

• Cancellation/Rescheduling less than 24 hours in advance:We offer ONE special rescheduling per package of TEN lessons for genuine emergencies (health, family). Otherwise, the lesson will be charged in full and can not be rescheduled.

• No-Show: If a student does not attend a class and provides no prior communication, the session will be considered completed and will not be refunded or rescheduled.

• Punctuality：Your time with the teacher is valuable and reserved exclusively for you.

• • Late Arrival with Notice: If you are running late, please notify us. The lesson will still finish at the originally scheduled time.

  • Late Arrival without Notice: The teacher will wait for 15 minutes. If the student has not joined after 15 minutes, the lesson will be considered a no-show, will conclude, and will be considered complete.

💡 We understand that unforeseen circumstances happen.
The Courtesy Exception (1 free rescheduling per package of 10 lessons) is a gesture of goodwill for genuine emergencies and is NOT standard practice in the industry. Our main goal is to maintain consistency in learning and stability in the schedule for all students and teachers.

5. Payment Disputes

If you experience an issue with your purchase, please contact us first before opening a dispute with your payment provider. We’re happy to resolve any concerns.

📧 Email: [email protected]
🌍 Whatsapp: +55 54-991419998